Shipping & Returns

(if you're looking for holiday shipping info, scroll to the bottom of this page.)

General Shipping Information

  • Orders are shipped via USPS Priority Mail, UPS, and DHL.
  • We ship cookies Monday-Friday. Please allow 24-48 hours for your order to be processed. You will receive an email once your package has been received by the carrier. We have no control of any delays so order accordingly.
  • We do ship internationally, but time in transit may vary significantly depending on customs and local carriers, so we're not able to guarantee or estimate arrival. Each country is different and may charge additional duties and taxes, to be payed by the customer.

Placing Your Order

We can no longer accommodate holding orders for certain arrival dates.  Orders are processed and prepared as we receive them.

We make every effort to package and ship orders as quickly as possible. The length of time it takes for us to ship your order can vary depending upon when the order is placed, i.e., the day and time you place your order, whether or not we are in a busy season, etc.
To ensure that you receive your order by the time you need it, you should place orders up to a week in advance, better to arrive early than late.
Please note, we cannot guarantee shipping or arrival dates. We strongly recommend that you schedule your order to arrive at least 3-4 business days before your desired date to allow for any unforeseen delays. Cookies can be frozen upon arrival to preserve freshness.

When Will My Order Arrive?

DUE TO COVID-19 ALL CARRIERS ARE BEHIND AND DO NOT GUARANTEE THEIR ESTIMATED DELIVERY TIMES.
We do offer a variety of shipping options based upon delivery location that may expedite this. We try not to offer shipping options that would keep cookies in transit for more than two to three days; but our cookies do have a shelf life of well more than a week when in airtight packaging. For more information about shelf life and storage please visit our FAQ HERE


International Shipping

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world; sometimes significantly.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

How Will I Know My Order Has Shipped?

We will send a confirmation with tracking information to the email address you provided with your order once the order has reached a carrier, generally the following day from when your order was placed. If you do not receive a confirmation email, please check your junk mail folder and add info@duchesscookies.com to your safe senders list.

I Think My Package Is Lost

If your order tracking states "delivered" but you haven't received your package, you can contact UPS or USPS. It is out of our control as the shipper and we recommend you pay for signature confirmation

Waiver Of Signature

It is best if orders are shipped to an address where someone can receive for the delivery. It is at the sole discretion of USPS whether or not your package will be left without a signature. If signature is waived, Duchess Cookies cannot be held responsible if the package is lost, stolen or damaged.

Returns And Cancellations

PROVIDING AN INSUFFICIENT OR INCORRECT ADDRESS CAN BE CORRECTED ON OUR END PRIOR TO SHIPPING.
info@duchesscookies.com
ONCE IN TRANSIT CONTACT YOUR CARRIER VIA YOUR TRACKING NUMBER TO REDIRECT THE PACKAGE. PLEASE DOUBLE CHECK THE ADDRESS BEFORE PLACING AN ORDER. RETURNED/INCORRECT DELIVERIES DO NOT QUALIFY FOR A REFUND.
All of our cookies are baked to order, and as such, cannot be returned. Orders can be canceled, and refunds will be issued, according to the terms below.
  • Orders canceled before they are baked will receive a 100% refund.
  • Orders canceled after they are baked, and before they are shipped, will receive a 50% refund.
  • Orders canceled after they are shipped are not eligible for refund.

General Holiday Information

ORDERS DO NOT SHIP FROM DUCHESS COOKIES ON WEEKENDS OR THE FOLLOWING HOLIDAYS
New Year's Day
Martin Luther King Jr. Day
Presidents' Day *No USPS pickup*
Memorial Day
Independence Day
Labor Day
Columbus Day *No USPS pickup*
Election Day (the November day set by law for general elections)
Veterans Day *No USPS pickup*
Thanksgiving Day
Christmas Day