Privacy
INFORMATION USE
Duchess Cookies, Inc. is the sole owner of the information collected on www.duchesscookies.com/, and all sub-domains hereafter referred to as “Web Sites” or “Sites”.
Duchess Cookies, Inc. collects personally identifiable information from our users at several different points on our web sites.
Registration
Registration is not required, but is optional and will speed and simplify online shopping for returning visitors. During registration you are required to give contact information (such as name and email address). We use this information to contact you about your order.
When you register you will receive a confirmation email. See “Communications from the Site” section for additional information.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you place and order you will receive a confirmation email from us and may receive an additional confirming email, with shipment tracking information, from the shipper USPS. See “Communications from the Site” section for additional information.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information may includes contact information (such as name and email address), and demographic information (such as zip code).
We use this information to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys), to send participants email newsletter.
We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Uses of Information
Duchess Cookies, Inc. collects your information in order to facilitate your participation in the activities you select and to prevent fraud and unlawful use. If you purchase or register for Products and Services, for example, the information is used to fulfill your order. If you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your personal information may also be used to track customer preferences to provide a customized Site experience.
Duchess Cookies, Inc. may collect information about the use and ordering of the Products and Services and the Site, such as Products ordering information, types of Services used, how many users we receive daily, Site pages visited, and the IP address of your computer. This information is generally collected in aggregate form, without identifying any user individually, although IP address and Session ID in relation to purchases and downloads may be tracked as part of Duchess Cookies customer order review and fraud prevention efforts. Other exceptions to this, where an individual may be identified individually, are noted in this Privacy Policy or in additional privacy terms connected to a specific Product, Service or website.
Duchess Cookies, Inc. may use aggregate, non-identifying statistical data for improving the Sites and the Products and Services, providing more relevant experiences to our customers and for statistical analysis.
COMMUNICATIONS
Special Offers and Updates
We will occasionally send you information on products, services and updates to out websites. You can sign up for these emails from us on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see “Choice and Opt-out.”
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
PROFILE
We store information that we collect through cookies, log files, clear gifs, to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to improve the content of the site for you.
We do not share your profile with other third parties.
AGGREGATE INFORMATION
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We share it in order to provide relevant partner content to our visitors.
We do not link aggregate user data with personally identifiable information.
Personally identifiable information:
We DO NOT share personally identifiable information with Third Parties except as described in the “Service Providers” section below.
Service Providers
We use other third parties: Shopify, United States Postal Service, and others to provide shopping cart, shipping, credit card processing and email list management on our site. When you sign up for mailing lists or order items online, we will share name, email addresses, shipping address, and credit card information as necessary for the third party to provide that service.
LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site
CHOICE/OPT-OUT
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
LOG FILES
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use a third-party tracking service Google Analytics and Network Solutions Stats that uses cookies, and log files to track non-personally identifiable information about visitors to our site in the aggregate including page visits, times and referrers to the site in order to our site content.
COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. See links below.
How to Delete Cookies on IE 6.0 and 7.0
http://support.microsoft.com/kb/278835
Managing cookies on Safari http://docs.info.apple.com/article.html?path=safari/2.0/en/ibr30.html
Using the Cookie Manager on Firefox and Mozilla http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as shopping, contests or surveys, will be limited.
Some of our business partners (e.g., shopping cart, poll, and mail list management providers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.” This privacy statement covers the use of cookies by levainbakery.com, and levaincam.com only.
CLEAR GIFS
We and our third party content or advertising partners employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see ‘Choice and Opt-out.’
Links to Other Sites
This web site contains links to other sites that are not owned or controlled by Duchess Cookies, Inc. Please be aware that we, Duchess Cookies, Inc. are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete and/or deactivate it by making the change on our member information page.
SECURITY
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about our use of SSL, follow this link to Network Solutions Safe Site information http://www.networksolutions.com/SSL-certificates/index.jsp
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at Sofia@duchesscookies.com
BUSINESS TRANSITIONS
In the event Duchess Cookies, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
CONTACT US
If you have any questions or suggestions regarding our privacy policy, please contact us at: Sofia@duchesscookies.com